Terms & Conditions

Welcome to Adventure Island Limited, a world-class amusement and entertainment park located in Rohini, Delhi. These Terms and Conditions (“Terms”) govern your access to and use of our services, including our website, ticket booking system, rides, attractions, and facilities. By purchasing a ticket, entering the park, or using our online services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, please do not proceed with your booking or entry.

  • 1. Definitions

    • “Park” refers to Adventure Island Limited, Rohini, Delhi.
    • “Guest”, “Visitor”, “You”, or “Your” refers to any person purchasing a ticket, entering the park, or using our facilities.
    • “Ticket” refers to an entry pass purchased online or offline for access to the park and its attractions.
    • “Management”, “We”, “Us”, or “Our” refers to Adventure Island Limited and its authorized staff.
    • “Website” refers to the official website of Adventure Island Limited (www.adventureisland.in) and affiliated booking portals.

  • 2. Ticketing and Entry

    • Booking Limits:
      • A maximum of 20 tickets may be booked online in a single transaction.
      • Group bookings allowed up to 90 individuals with prior approval.
    • Entry Conditions:
      • Each ticket grants one-time entry into the park.
      • Re-entry is strictly prohibited once a guest exits the park, even on the same day.
      • Entry is permitted only through designated gates and after ticket validation.
    • Ticket Validity:
      • Tickets are valid only for the date and time slot selected at the time of booking.
      • Tickets cannot be transferred, resold, or exchanged.
      • Tickets issued under special offers, discounts, or group bookings are non-refundable and non-transferable.
    • E-Tickets & ID Verification:
      • Guests must carry a valid e-ticket with a QR code for scanning at the gate.
      • The park reserves the right to request government-issued ID (Aadhaar, PAN, Passport, Driving License) for verification.
    • Misuse & Fraud:
      • Tickets found to be tampered, duplicated, or fraudulent will be cancelled without refund.
      • Legal action may be taken against fraudulent usage.

  • 3. Park Rules and Regulations

    • Code of Conduct:
      • Guests must behave responsibly and courteously toward staff and other visitors.
      • Abusive language, unruly behavior, or physical altercations may result in eviction without refund.
      • Guests must follow all safety instructions, signboards, and announcements.
    • Dress Code:
      • Guests are advised to wear comfortable clothing and appropriate footwear.
      • Swimwear is mandatory for water rides. Denim, sarees, and loose garments are not allowed on water rides for safety reasons.
    • Prohibited Items:
      • Outside food, alcohol, tobacco, glass bottles, flammable materials, weapons, and illegal substances are strictly prohibited.
      • Bags may be subject to security checks at entry.
    • Photography & Filming:
      • Personal photography is allowed.
      • Commercial photography, drone usage, or videography requires prior permission from management.
      • By entering the park, you consent to the use of your photographs/videos by Adventure Island for promotional purposes without compensation.
    • Smoking & Alcohol:
      • Smoking and consumption of alcohol are prohibited inside the park premises.
    • Pets:
      • Pets and animals are not allowed inside the park.

  • 4. Rides and Attractions

    • Safety Compliance:
      • All rides and attractions are subject to height and weight restrictions for safety.
      • Safety instructions must be followed at all times.
      • Guests with medical conditions such as heart problems, epilepsy, pregnancy, or physical disabilities should consult a doctor before participation.
    • Ride Availability:
      • Some rides may be temporarily unavailable due to maintenance, technical faults, or weather conditions.
      • The management is not liable for refunds or compensation for non-operational rides.
    • Assumption of Risk:
      • By participating in rides, guests accept all inherent risks.
      • Adventure Island Limited is not responsible for injuries or accidents arising from negligence, misuse, or violation of instructions.
    • Queue Management:
      • Guests must follow queue discipline and wait times.
      • Cutting in line or misbehavior may lead to denial of access.

  • 5. Facilities and Services

    • Lockers & Storage:
      • Lockers are available on a rental basis.
      • Management is not responsible for loss or theft of belongings, even if stored in lockers.
    • Food & Beverage:
      • Only food and beverages purchased within the park are permitted.
      • Management ensures hygiene and quality but is not liable for personal food sensitivities.
    • Parking:
      • Parking is available on a first-come, first-served basis.
      • The park is not responsible for damage, theft, or loss of vehicles or belongings.
    • Medical Assistance:
      • A First Aid Room and trained staff are available.
      • In case of emergencies, guests must contact park personnel immediately.

  • 6. Offers and Promotions

    • Discounted Tickets:
      • Tickets purchased under promotional offers cannot be exchanged, transferred, or refunded.
      • Offers are subject to change or withdrawal without prior notice.
    • Combo Packages & Group Offers:
      • Specific conditions apply as per package details.
      • Misuse or misrepresentation may lead to cancellation.

  • 7. Refund and Cancellation

    • Once purchased, tickets are non-refundable under all circumstances.
    • Tickets cannot be rescheduled or exchanged for another date.
    • No refund will be provided for:
      • Ride closures due to maintenance
      • Weather disruptions
      • Guest no-shows or late arrivals
      • Behavioral evictions
    • Refer to our detailed Refund & Cancellation Policy for more information.

  • 8. Liability and Indemnity

    • Guest Responsibility:
      • Guests are responsible for their own safety and belongings.
      • Children must be supervised by parents or guardians at all times.
    • Limitation of Liability:
      • Adventure Island Limited is not liable for:
        • personal injuries, accidents, or health issues.
        • Loss, theft, or damage to personal property.
        • Ride non-availability due to maintenance or weather.
        • Disruptions caused by unforeseen circumstances.
    • Indemnification:
      • Guests agree to indemnify and hold harmless Adventure Island Limited, its directors, employees, and affiliates from any claims, damages, or losses arising from their actions or violations.

  • 9. Force Majeure

    Adventure Island Limited shall not be held liable for non-performance or closure due to circumstances beyond its control, including but not limited to natural disasters, strikes, government orders, pandemics, or accidents.

  • 10. Privacy Policy

    • Personal information collected during ticket booking (such as name, contact, email, and payment data) is used solely for operational and communication purposes.
    • Data is protected under applicable laws and not shared with third parties except for transaction processing.
    • For detailed information, please review our Privacy Policy.

  • 11. Governing Law & Jurisdiction

    • These Terms are governed by the laws of India.
    • Any dispute shall fall under the exclusive jurisdiction of Delhi courts

  • 12. Modification of Terms

    Adventure Island Limited reserves the right to modify or update these Terms & Conditions at any time without prior notice. Guests are encouraged to review them regularly on our official website.

  • 13. Contact Information

    📧 Email: frontoffice@adventureislandlimited.com
    📍 Address: Adventure Island, Sector 10, Rohini, Delhi – 110085
    🌐 Website: www.adventureisland.in
    ⏰ Response Time: Within 48 hours of receiving your email.

  • 14. Acceptance

    By purchasing a ticket, entering the park, or using our website, you:

    • Acknowledge that you have read and understood these Terms & Conditions.
    • Agree to comply with all park rules and policies.
    • Accept that violation of these terms may result in denial of entry or eviction without refund.

  • 15. Additional Information

    • Management decisions regarding safety and operations are final and binding.
    • Guests are encouraged to arrive early to make the most of their day.
    • Please retain your ticket until you exit the park.

    Thank you for choosing Adventure Island Limited, Delhi (Rohini). We look forward to offering you a safe, exciting, and memorable experience!